Cita APA

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2014). Service management: Operations, strategy, information technology (7th edition.). MGraw Hill Education (India).

Citación estilo Chicago

Fitzsimmons, James A., y Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th edition. Chennai: MGraw Hill Education (India), 2014.

Cita MLA

Fitzsimmons, James A., y Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th edition. MGraw Hill Education (India), 2014.