Loading...
Business process management : practical guidelines to successful implementations /
| Main Author: | |
|---|---|
| Format: | Printed Book |
| Published: |
Oxon:
Routledge,
2018.
|
| Edition: | Fourth Edition. |
| Subjects: |
Table of Contents:
- Frequently asked questions
- What is business process management?
- How can we demystify business process management?
- Who should be involved in bpm and what are the critical success factors?
- When should you do BPM : what are the main drivers and triggers?
- How should we start BPM : bottom-up or top-down?
- Why is it important to improve business processes before automating them?
- What are the technology components of BPM?
- Should we be customer-centric?
- Why determining BPM foundations is a critical first step?
- Why do you need a structured approach to implementing BPM?
- BPM : how do you do it?
- 7FE framework overview
- Guidelines on how to use the 7FE framework
- Foundations phase
- Enablement phase
- Launch pad phase
- Understand phase
- Innovate phase
- People phase
- Develop phase
- Implement phase
- Realize value phase
- Sustainable performance phase
- Essential introduction
- Project management
- People change management
- Leadership
- Embedding bpm in the organization
- Introduction
- Case studies
- BPM maturity
- Business process management maturity : what's in a name?
- Appendices
- Appendix A: 7FE framework summary
- Appendix B: 7 FE framework quality assurance checklist
- Glossary
- References and bibliography
- Index.