APA Edition Citation

Chang, R. Y. (1998). Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Wheeler publishing.

Chicago Edition Citation

Chang, Richard Y. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. New Delhi: Wheeler publishing, 1998.

MLA Edition Citation

Chang, Richard Y. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Wheeler publishing, 1998.