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Service Systems Science
The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today's service systems have be...
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| Format: | Printed Book |
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Springer
2015
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| Edition: | 2015 edition |
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Table of Contents:
- Value Orchestration in Service Science Perspective Kyoichi Kijima Service Science and Systems Science Jim Spohrer Value Co-creation of New Markets in the Digital Economy Irene Ng Unified Service Theory and PCN Analysis Scot Sampson Public Service Systems Practice Roy Wiseman Service R&D Management Yuriko Sawatani Service Science and Service Engineering Takashi Maeno Orchestration Strategies for Service Platform Business Models Anssi Smedlund Service Systems Analysis of Retail Industry