Understanding services management

Podobne knjige/članki

• Understanding services management /
  od: Glynn, William J ,Ed
  Izdano: (2009)
• Services management
  od: Venugopal, Vasanti; Raghu, V N
  Izdano: (2008)
• Marketing , sales and customer services : understanding the theory and practice of selling through services
  od: Watkins, Charley
  Izdano: (2002)
• Service management and marketing: Customer management in service competition
  od: Gronroos, Christian
  Izdano: (2007)
• Services marketing and management
  od: Balaji, B
  Izdano: (2002)