Understanding services management

類似資料

• Understanding services management /
  著者:: Glynn, William J ,Ed
  出版事項: (2009)
• Services management
  著者:: Venugopal, Vasanti; Raghu, V N
  出版事項: (2008)
• Marketing , sales and customer services : understanding the theory and practice of selling through services
  著者:: Watkins, Charley
  出版事項: (2002)
• Service management and marketing: Customer management in service competition
  著者:: Gronroos, Christian
  出版事項: (2007)
• Services marketing and management
  著者:: Balaji, B
  出版事項: (2002)