Understanding services management

Ítems similars

• Understanding services management /
  per: Glynn, William J ,Ed
  Publicat: (2009)
• Services management
  per: Venugopal, Vasanti; Raghu, V N
  Publicat: (2008)
• Marketing , sales and customer services : understanding the theory and practice of selling through services
  per: Watkins, Charley
  Publicat: (2002)
• Service management and marketing: Customer management in service competition
  per: Gronroos, Christian
  Publicat: (2007)
• Services marketing and management
  per: Balaji, B
  Publicat: (2002)