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|a Rao, Rama Mohana K
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|a Services Marketing
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|a 2 ed.
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| 260 |
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|a NewDelhi :
|b PHI Learning Ltd,
|c 2009
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| 300 |
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|a 358p.
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|a India and Service Sector-- Service Demand Management-- Service quality management-- CRM-- India and marketing
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