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Quality Without Tears: The Art of Hassle-Free Management
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| Format: | Printed Book |
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New York
McGraw-Hill
1984
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Table of Contents:
- The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers.