Berson, A. . . .., Smith, S. . .., & Thearling, K. . .. (2000). Building data mining applications for CRM. Tata Mc Graw Hill Publishing Company.
Chicago Edition CitationBerson, Alex ., Stephen Smith, and Kurt Thearling. Building Data Mining Applications for CRM. New Delhi: Tata Mc Graw Hill Publishing Company, 2000.
MLA Edition CitationBerson, Alex ., et al. Building Data Mining Applications for CRM. Tata Mc Graw Hill Publishing Company, 2000.
Warning: These citations may not always be 100% accurate.