Sharma, A. K. I. S. (2002). Inducing client-focus in bureaucracy: The citizens charters in India. Kanishka Publishers Distributers.
Chicago Stili AlıntıSharma, Arvind K; Indu Sharma. Inducing Client-focus in Bureaucracy: The Citizens Charters in India. New Delhi: Kanishka Publishers Distributers, 2002.
MLA AlıntıSharma, Arvind K; Indu Sharma. Inducing Client-focus in Bureaucracy: The Citizens Charters in India. Kanishka Publishers Distributers, 2002.
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