APA Edition Citation

Sharma, A. K. I. S. (2002). Inducing client-focus in bureaucracy: The citizens charters in India. Kanishka Publishers Distributers.

Chicago Edition Citation

Sharma, Arvind K; Indu Sharma. Inducing Client-focus in Bureaucracy: The Citizens Charters in India. New Delhi: Kanishka Publishers Distributers, 2002.

MLA Edition Citation

Sharma, Arvind K; Indu Sharma. Inducing Client-focus in Bureaucracy: The Citizens Charters in India. Kanishka Publishers Distributers, 2002.