Citação norma APA

Wheatcroft, P. (2015). Service desk and incident manager: Careers in IT service and management. BCS.

Citação norma Chicago

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. UK: BCS, 2015.

Citação norma MLA

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. BCS, 2015.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.