Wheatcroft, P. (2015). Service desk and incident manager: Careers in IT service and management. BCS.
Styl ChicagoWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. UK: BCS, 2015.
Citace podle MLAWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. BCS, 2015.
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