Wheatcroft, P. (2015). Service desk and incident manager: Careers in IT service and management. BCS.
استشهاد بنمط شيكاغوWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. UK: BCS, 2015.
MLA استشهادWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. BCS, 2015.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.