APA citiranje

Wheatcroft, P. (2015). Service desk and incident manager: Careers in IT service and management. BCS.

Chicago Edition Citation

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. UK: BCS, 2015.

MLA citiranje

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service and Management. BCS, 2015.