Organisational schizophrenia: Impact on customer service quality

Détails bibliographiques
Auteur principal:	Gopal K Gureja
Format:	Printed Book
Publié:	New Delhi Sage 2013
Sujets:	Customer services > Organizational behaviour > Customer relations

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Organisational schizophrenia : impact on customer service quality
par: Gureja, Gopal K
Publié: (2013)

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Customer driven services management /
par: Bakachandran , S .
Publié: (2004)

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par: Bender, Paul S.
Publié: (1976)

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How to turn Customer Service into Customer Sales
par: Bernand Katz
Publié: (2000)

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Building customer loyalty
par: Linton, Ian; Author
Publié: (1999)

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Customer service training 101 : quick and easy techniques that get great results /
par: Evenson, Renee
Publié: (2005)

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Service design for business : a practical guide to optimizing the customer experience /
par: Reason, Ben
Publié: (2016)

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Customer service building successful skills for the twenty - first century
par: Lucas, Robert W
Publié: (2012)

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Customer- driven services management
par: Balachandran, S
Publié: (1999)

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Customer service excellence:Trends and Strategies
par: S.B.Nageswara Rao
Publié: (2004)

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Seven power strategies for building customer loyalty /
par: Timm, Paul R.
Publié: (2001)

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Providing exceptional customer service /
par: Rowson, Pauline .
Publié: (2005)

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Customer service secrets /
par: Economy Peter
Publié: (2004)

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Hidden power of your customers four keys of growing your business through existing customers
par: Carroll, Becky
Publié: (2011)

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Customer service in co-operative banks /
par: Dileep, A. S.
Publié: (2010)

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Customer service excellence: trends and strategies /
par: Nageswara Rao S B
Publié: (2004)

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Customer service: a practical approach/
par: Harris, Elaine K.
Publié: (2013)

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Effective customer service: ten steps for technical professions/
par: Goetsch, David L.
Publié: (2004)

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Manage quality customer service
par: Griffith, Sandra
Publié: (2011)

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Superior customer value strategies for winning and retaining customers
par: Weinstein, Art
Publié: (2012)

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Managing quality: a practical guide to customer satisfaction /
par: Murthy, D B N
Publié: (1999)

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Customer-driven services management/
par: Balachandran, S
Publié: (1999)

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Customer service: empowerment and entrapment
Publié: (2001)

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Guide to customer service skills for the help desk professional /
par: Knapp, Donna .
Publié: (2002)

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Customer service career success through customer loyalty
par: Timm, Paul R.
Publié: (2008)

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Customer service operations : the complete guide
par: Blanding, Warren
Publié: (1991)

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Customer service nightmares: 100 tales of the worst experiences possible /
par: Friedman, Nancy .
Publié: (2004)

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Building great customer experiences
par: Ivens, John; Author, et autres
Publié: (2005)

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Customer relationship mangement/
par: Peelen, Ed
Publié: (2009)

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Building customer loyalty /
par: Linton, Ian .
Publié: (1999)

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Customer relationship management /
par: Mukesh Chaturvedi
Publié: (2010)

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Customer Service In Retailing
par: Anil Mishra Ruchi Gupta
Publié: (2009)

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Great customer service for small business: may i help you? /
par: Mercer, Jillian .
Publié: (2005)

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Complete idiot`s guide to great customer service
par: Karr,Ron
Publié: (1998)

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CRM model design for customer services in bank
par: Dinesh D Bhakkad

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Customer relationship management not a distant
par: Binsu Chandran

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Customer Relationship Management
par: Bhat,Govinda K

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Customer relationship mangement: concepts and cases/
par: Rai, Alok Kumar
Publié: (2013)

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Customer relationship mangement: concepts and application/
par: Kumar,Alok
Publié: (2012)

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handbook of key customer relationship management: the definitive guide to winning managing and developing key account business
par: Burnett, Ken
Publié: (2001)

Organisational schizophrenia: Impact on customer service quality

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