Gopal K Gureja. (2013). Organisational schizophrenia: Impact on customer service quality. Sage.
Čikaški stil citiranjaGopal K Gureja. Organisational Schizophrenia: Impact on Customer Service Quality. New Delhi: Sage, 2013.
MLA način citiranjaGopal K Gureja. Organisational Schizophrenia: Impact on Customer Service Quality. Sage, 2013.
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