Superior customer value: strategies for winning and retaining customers

Antzeko izenburuak

• Superior customer value strategies for winning and retaining customers
  nork: Weinstein, Art
  Argitaratua: (2012)
• Superior customer service : the prompt approach to success
  nork: Quinn, Michael; Byron, Lynda
• Deliver outstanding customer services: gain and retain customers and stay ahead of the competition
  nork: Nash, Susan; Nash, Derek
  Argitaratua: (2005)
• Winning and influencing customers : customer relationship management : texst and cases
  nork: Mathur, U C
  Argitaratua: (2011)
• Customer in the boardroom ? crafting customer - based business strategy
  nork: Bijapurkar, Rama
  Argitaratua: (2012)