Metters, R. M. K. K. P. (2006). Successful service operations management.
Chicago Edition CitationMetters, Richard; Metters Kathryn King; Pullman. Successful Service Operations Management. Cengage Learning, 2006.
MLA Edition CitationMetters, Richard; Metters Kathryn King; Pullman. Successful Service Operations Management. 2006.
Warning: These citations may not always be 100% accurate.