Bernoff, J. S. (2010). Empowered: Unleash your employees, energize your customers, transform your business.
Citação norma ChicagoBernoff, Josh; Schadler. Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business. Harvard business review press, 2010.
Citação norma MLABernoff, Josh; Schadler. Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business. 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.