Little book of big customer satisfaction mesurement

Eitemau Tebyg

• Measuring customer satisfaction
  gan: Gerson, Richard F
  Cyhoeddwyd: (2004)
• Creating customer satisfaction excellence
  gan: Mody, Suresh M
  Cyhoeddwyd: (1997)
• Researching customer satisfaction & loyalty
  gan: Szwarc, Paul
  Cyhoeddwyd: (2006)
• Handbook of customer satisfaction and loyality management
  gan: Hill, Nigel; Alexander, Jim
  Cyhoeddwyd: (2013)
• Business process mapping : improving customer satisfaction
  gan: Jacka, J Mike; Keller, Paulette J
  Cyhoeddwyd: (2002)