Loading...

QR Code

Little book of big customer satisfaction mesurement

Bibliographic Details
Main Author:	Rao, Ajit; Chandra, Subhash
Format:	Printed Book
Published:	Sage Publication, New Delhi 2012
Subjects:	Customer relations management > CRM

Similar Items

Measuring customer satisfaction
by: Gerson, Richard F
Published: (2004)

Creating customer satisfaction excellence
by: Mody, Suresh M
Published: (1997)

Researching customer satisfaction & loyalty
by: Szwarc, Paul
Published: (2006)

Handbook of customer satisfaction and loyality management
by: Hill, Nigel; Alexander, Jim
Published: (2013)

Business process mapping : improving customer satisfaction
by: Jacka, J Mike; Keller, Paulette J
Published: (2002)

The little book of big customer satisfaction measurement /
by: Rao, Ajit
Published: (2012)

Customer satisfaction: Practical tools for building important relationships
by: Scott, Dru
Published: (2004)

Customer satisfaction delight : the success mantra of the 21st century
by: Dastoor, B N
Published: (2008)

Customer in the boardroom ? crafting customer - based business strategy
by: Bijapurkar, Rama
Published: (2012)

Superior customer value: strategies for winning and retaining customers
by: Weinstein, Art
Published: (2012)

Loyalty leap : turining customer information into customer intimacy
by: Pearson, Bryan
Published: (2012)

Customer relationship management
by: Bhasin, Jaspreet Kaur; Kogent Learning Solutsions
Published: (2012)

Customer relationship management
by: Makkar, Urvashi; Makkar, Harinder Kumar
Published: (2012)

Customer relationship management
by: Mohaned, H Peeru; Sagaeevan, A
Published: (2012)

Customer relationship management
by: Choudhary, Kunal
Published: (2012)

Connecting with your customers
by: Harvard Business Review
Published: (2006)

Customer relationship management
by: Lawrence, Antony
Published: (2010)

Customer relationship management
by: Bhat, K Govinda
Published: (2011)

Customer relationmship management
by: Bhat,, K Govinda
Published: (2011)

Connecting with your customers
by: Morris, Steve; Willcocks, Graham
Published: (1996)

Extraordinary Customer service
by: McCoy, Glen
Published: (2005)

Customer relationship management
by: Das, Subhasish
Published: (2007)

Customer relationship management
by: Baran, Roger J; Galka,Robert J; Strunk, Daniel P
Published: (2008)

Customer service for dummies
by: Bailey, Keith; Leland, Karen
Published: (1997)

Calming upset customers
by: Morgan, Rebecca L
Published: (2004)

Customer relationship management
by: Das, Subhasish
Published: (2007)

Customer relationship management
by: Baran, Roger J; Galka, Robert J; Strunk, Daniel P
Published: (2008)

Customer relationship management/
by: Mullick, N.H
Published: (2016)

Winning and influencing customers : customer relationship management : texst and cases
by: Mathur, U C
Published: (2011)

Customer care excellence : how to create an effective customer focus
by: Cook, Sarah
Published: (2011)

Customer retention: An integrated process for keeping your best customers
by: Lowenstein, Michael W
Published: (1997)

Global account management : a complete action kit of tools and tecniques for managing big customers in a shrinking world
by: Cheverton, Peter
Published: (2007)

Markets of one : creating customer unique value through mass customization
by: Gilmore, James H; PineII, B Joseph
Published: (1988)

Manage quality customer service
by: Griffith, Sandra
Published: (2011)

Customer relationship management essentials
by: Gosney, John W; Boehm, Thomas P
Published: (2011)

Customer relationship management (CRM)
by: Singh, P P; Kumar, N Jinender
Published: (2009)

Fundamentals of customer focused management
by: Patel, B K
Published: (2010)

Customer relationship management essentials
by: Gosney, John W; Boehm, Thomas P
Published: (2010)

Handbook of customer relationship marketing
by: Stone, Merlin, et al
Published: (2004)

Electronic customer relationship management
by: Fjermestad, Jerry; Romano, Nicholas C
Published: (2006)