APA Edition Citation

Rao, A. C. (2012). Little book of big customer satisfaction mesurement.

Chicago Edition Citation

Rao, Ajit; Chandra. Little Book of Big Customer Satisfaction Mesurement. Sage Publication, New Delhi, 2012.

MLA Edition Citation

Rao, Ajit; Chandra. Little Book of Big Customer Satisfaction Mesurement. 2012.

Warning: These citations may not always be 100% accurate.