APA Edition Citation

Cook, S. (2011). Customer care excellence: How to create an effective customer focus (6 edition.).

Chicago Edition Citation

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6 edition. Kogan Page Inda Pvt Ltd: New Delhi, 2011.

MLA Edition Citation

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6 edition. 2011.

Warning: These citations may not always be 100% accurate.