APA Edition Citation

Gosney, J. W. B. (2011). Customer relationship management essentials.

Chicago Edition Citation

Gosney, John W; Boehm. Customer Relationship Management Essentials. PHI Learning, 2011.

MLA Edition Citation

Gosney, John W; Boehm. Customer Relationship Management Essentials. 2011.

Warning: These citations may not always be 100% accurate.