Laddar...

QR-kod

Business process mapping : improving customer satisfaction

Bibliografiska uppgifter
Huvudupphovsman:	Jacka, J Mike; Keller, Paulette J
Materialtyp:	Printed Book
Publicerad:	John Wiley & Sons Inc., New York 2002
Ämnen:	Customer relations management > CRM

Liknande verk

Measuring customer satisfaction
av: Gerson, Richard F
Publicerad: (2004)

Creating customer satisfaction excellence
av: Mody, Suresh M
Publicerad: (1997)

Researching customer satisfaction & loyalty
av: Szwarc, Paul
Publicerad: (2006)

Handbook of customer satisfaction and loyality management
av: Hill, Nigel; Alexander, Jim
Publicerad: (2013)

Little book of big customer satisfaction mesurement
av: Rao, Ajit; Chandra, Subhash
Publicerad: (2012)

Customer satisfaction: Practical tools for building important relationships
av: Scott, Dru
Publicerad: (2004)

Customer satisfaction delight : the success mantra of the 21st century
av: Dastoor, B N
Publicerad: (2008)

Customer in the boardroom ? crafting customer - based business strategy
av: Bijapurkar, Rama
Publicerad: (2012)

Customer retention: An integrated process for keeping your best customers
av: Lowenstein, Michael W
Publicerad: (1997)

Mass customization information systems in business
av: Blecker,Thorsten; Friedrich, Gerhard
Publicerad: (2007)

Customer relationship management
av: Baran, Roger J; Galka,Robert J; Strunk, Daniel P
Publicerad: (2008)

Customer relationship management
av: Baran, Roger J; Galka, Robert J; Strunk, Daniel P
Publicerad: (2008)

Harvard business review on customer relations management
av: Harvard Business School Press
Publicerad: (2001)

Total customer value management : tranforming business thinking
av: Mahjan, Gautam
Publicerad: (2011)

Customer value investment: formula for sustained business success
av: Mahajan, Gautam
Publicerad: (2008)

Superior customer value: strategies for winning and retaining customers
av: Weinstein, Art
Publicerad: (2012)

Loyalty leap : turining customer information into customer intimacy
av: Pearson, Bryan
Publicerad: (2012)

Connecting with your customers
av: Harvard Business Review
Publicerad: (2006)

Customer relationship management
av: Bhasin, Jaspreet Kaur; Kogent Learning Solutsions
Publicerad: (2012)

Customer relationship management
av: Makkar, Urvashi; Makkar, Harinder Kumar
Publicerad: (2012)

Customer relationship management
av: Lawrence, Antony
Publicerad: (2010)

Customer relationship management
av: Mohaned, H Peeru; Sagaeevan, A
Publicerad: (2012)

Customer relationship management
av: Bhat, K Govinda
Publicerad: (2011)

Customer relationmship management
av: Bhat,, K Govinda
Publicerad: (2011)

Customer relationship management
av: Choudhary, Kunal
Publicerad: (2012)

Connecting with your customers
av: Morris, Steve; Willcocks, Graham
Publicerad: (1996)

Extraordinary Customer service
av: McCoy, Glen
Publicerad: (2005)

Customer relationship management
av: Das, Subhasish
Publicerad: (2007)

Customer service for dummies
av: Bailey, Keith; Leland, Karen
Publicerad: (1997)

Calming upset customers
av: Morgan, Rebecca L
Publicerad: (2004)

Customer relationship management
av: Das, Subhasish
Publicerad: (2007)

Customer relationship management/
av: Mullick, N.H
Publicerad: (2016)

The CRM Handbook: A business guide to Customer Relationship Management
av: Dyche, Jill
Publicerad: (2002)

The CRM Handbook: A business guide to Customer Relationship Management
av: Dyche, Jill
Publicerad: (2002)

The CRM Handbook: A business guide to Customer Relationship Management
av: Dyche, Jill
Publicerad: (2002)

Re organize for resilience : putting customers at the centre of your business
av: Gulati, Ranjay
Publicerad: (2009)

Re organize for resilience : putting customers at the centre of your business
av: Gulati, Ranjay
Publicerad: (2009)

Winning and influencing customers : customer relationship management : texst and cases
av: Mathur, U C
Publicerad: (2011)

Customer care excellence : how to create an effective customer focus
av: Cook, Sarah
Publicerad: (2011)

Markets of one : creating customer unique value through mass customization
av: Gilmore, James H; PineII, B Joseph
Publicerad: (1988)