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| LEADER |
00633nam a2200193 4500 |
| 020 |
|
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|c 2300
|
| 082 |
|
|
|a 658.81CRM JAC
|
| 100 |
|
|
|a Jacka, J Mike; Keller, Paulette J
|
| 245 |
|
|
|a Business process mapping : improving customer satisfaction
|c Jacka, J Mike; Keller, Paulette J
|
| 250 |
|
|
|
| 260 |
|
|
|a John Wiley & Sons Inc., New York
|c 2002
|
| 300 |
|
|
|a 300 p
|
| 490 |
|
|
|
| 500 |
|
|
|
| 590 |
|
|
|a DREAMTECH
|b D
|
| 650 |
|
|
|a Customer relations management-- CRM
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 146480
|d 146480
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_000000000000000_81CRM_JAC
|7 0
|9 159940
|a IMK
|b IMK
|g 2300.00
|l 0
|o 658.81CRM JAC
|p IMK12842
|r 2019-10-25
|w 2019-10-25
|y BK
|