APA Edition Citation

Jacka, J. M. K. (2002). Business process mapping: Improving customer satisfaction.

Chicago Edition Citation

Jacka, J Mike; Keller. Business Process Mapping: Improving Customer Satisfaction. John Wiley & Sons Inc., New York, 2002.

MLA Edition Citation

Jacka, J Mike; Keller. Business Process Mapping: Improving Customer Satisfaction. 2002.

Warning: These citations may not always be 100% accurate.