Citazione APA

Fitzsimmons, J. F. M. J. (2013). Service management: Operations, strategy and information (5 edition.).

Stile di citazione Chicago

Fitzsimmons, James; Fitzsimmons Mon J. Service Management: Operations, Strategy and Information. 5 edition. Mc Graw Hill: New York, 2013.

Citazione MLA

Fitzsimmons, James; Fitzsimmons Mon J. Service Management: Operations, Strategy and Information. 5 edition. 2013.