Customer rules : the 39 essentials rules for delivering sensational service

Antzeko izenburuak

• Deliver outstanding customer services: gain and retain customers and stay ahead of the competition
  nork: Nash, Susan; Nash, Derek
  Argitaratua: (2005)
• Extraordinary Customer service
  nork: McCoy, Glen
  Argitaratua: (2005)
• Customer service for dummies
  nork: Bailey, Keith; Leland, Karen
  Argitaratua: (1997)
• Achieve sales excellence : the 7 customer rules for becoming the new sales professioonal
  nork: Stevens, Howaed; Kinni, Theodore
  Argitaratua: (2007)
• Customer relationship management essentials
  nork: Gosney, John W; Boehm, Thomas P
  Argitaratua: (2011)