Evenson, R. (2011). Award sinning customer service: 101 ways to guarantee great performance.
Chicago Edition CitationEvenson, Renee. Award Sinning Customer Service: 101 Ways to Guarantee Great Performance. PHI Learning, 2011.
MLA Edition CitationEvenson, Renee. Award Sinning Customer Service: 101 Ways to Guarantee Great Performance. 2011.
Warning: These citations may not always be 100% accurate.