APA Edition Citation

Goetsch, D. L. D. (2012). Effective customer service: Ten steps for technical professions.

Chicago Edition Citation

Goetsch, David L; Davis. Effective Customer Service: Ten Steps for Technical Professions. Pearson, 2012.

MLA Edition Citation

Goetsch, David L; Davis. Effective Customer Service: Ten Steps for Technical Professions. 2012.

Warning: These citations may not always be 100% accurate.