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| LEADER |
00625nam a2200193 4500 |
| 020 |
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|c 2995
|
| 082 |
|
|
|a R 658.81CRM HIL
|
| 100 |
|
|
|a Hill, Nigel; Alexander, Jim
|
| 245 |
|
|
|a Handbook of customer satisfaction and loyality management
|c Hill, Nigel; Alexander, Jim
|
| 250 |
|
|
|a 3 edition
|
| 260 |
|
|
|a Gower Publishing; Uk
|c 2013
|
| 300 |
|
|
|a 273 p
|
| 490 |
|
|
|
| 500 |
|
|
|
| 590 |
|
|
|a Dreamtech
|b D
|
| 650 |
|
|
|a Customer relations management-- CRM
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 145419
|d 145419
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 R_658_000000000000000_81CRM_HIL
|7 0
|9 158879
|a IMK
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|g 2995.00
|l 0
|o R 658.81CRM HIL
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|r 2019-10-25
|w 2019-10-25
|y BK
|