Handbook of customer satisfaction and loyality management

Lignende værker

• Complaint management excellence creating customer loyality through service recovery
  af: Cook, Sarah
  Udgivet: (2012)
• Measuring customer satisfaction
  af: Gerson, Richard F
  Udgivet: (2004)
• Complaint is a gift : recovering customer loyality when thing go wrong
  af: Barlow, Janella; Meller, Claus
  Udgivet: (2008)
• Creating customer satisfaction excellence
  af: Mody, Suresh M
  Udgivet: (1997)
• Researching customer satisfaction & loyalty
  af: Szwarc, Paul
  Udgivet: (2006)