APA način citiranja

Hill, N. A. (2013). Handbook of customer satisfaction and loyality management (3 edition.).

Čikaški stil citiranja

Hill, Nigel; Alexander. Handbook of Customer Satisfaction and Loyality Management. 3 edition. Gower Publishing; Uk, 2013.

MLA način citiranja

Hill, Nigel; Alexander. Handbook of Customer Satisfaction and Loyality Management. 3 edition. 2013.

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