Cita APA

Hill, N. A. (2013). Handbook of customer satisfaction and loyality management (3 edition.).

Citación estilo Chicago

Hill, Nigel; Alexander. Handbook of Customer Satisfaction and Loyality Management. 3 edition. Gower Publishing; Uk, 2013.

Cita MLA

Hill, Nigel; Alexander. Handbook of Customer Satisfaction and Loyality Management. 3 edition. 2013.