APA način citiranja

Dastoor, B. N. (2008). Customer satisfaction delight: The success mantra of the 21st century.

Čikaški stil citiranja

Dastoor, B N. Customer Satisfaction Delight: The Success Mantra of the 21st Century. Excel Books Pvt.Ltd, 2008.

MLA način citiranja

Dastoor, B N. Customer Satisfaction Delight: The Success Mantra of the 21st Century. 2008.