Nordstrom way to customer service excellence

類似資料

• Achieving excellence through customer service
  著者:: Tschohl, John; Franzmeier, Steve
  出版事項: (1997)
• 50 activities for achieving excellent customer services
  著者:: Doane, Darryl S; Sloat, Rose D
  出版事項: (2004)
• Creating customer satisfaction excellence
  著者:: Mody, Suresh M
  出版事項: (1997)
• The nordstrom way the inside story of America's # 1 customer service company
  著者:: Spector, Robert
  出版事項: (1995)
• Extraordinary Customer service
  著者:: McCoy, Glen
  出版事項: (2005)