Nordstrom way to customer service excellence

Lignende værker

• Achieving excellence through customer service
  af: Tschohl, John; Franzmeier, Steve
  Udgivet: (1997)
• 50 activities for achieving excellent customer services
  af: Doane, Darryl S; Sloat, Rose D
  Udgivet: (2004)
• Creating customer satisfaction excellence
  af: Mody, Suresh M
  Udgivet: (1997)
• The nordstrom way the inside story of America's # 1 customer service company
  af: Spector, Robert
  Udgivet: (1995)
• Extraordinary Customer service
  af: McCoy, Glen
  Udgivet: (2005)