APA aipamena

spector, R. M. (2012). Nordstrom way to customer service excellence (2 edition.).

Chicago Style aipamena

spector, Robert; McCarthy. Nordstrom Way to Customer Service Excellence. 2 edition. Wiley India, 2012.

MLA aipamena

spector, Robert; McCarthy. Nordstrom Way to Customer Service Excellence. 2 edition. 2012.