Cita APA

Gosney, J. W. B. (2010). Customer relationship management essentials (3 edition.).

Chicago Edition Citation

Gosney, John W; Boehm. Customer Relationship Management Essentials. 3 edition. Galgotia Pub: New Delhi, 2010.

Cita MLA

Gosney, John W; Boehm. Customer Relationship Management Essentials. 3 edition. 2010.