Complaint management excellence creating customer loyality through service recovery

Podobne zapisy

• Customer care excellence : how to create an effective customer focus
  od: Cook, Sarah
  Wydane: (2011)
• Complaint is a gift : recovering customer loyality when thing go wrong
  od: Barlow, Janella; Meller, Claus
  Wydane: (2008)
• Handbook of customer satisfaction and loyality management
  od: Hill, Nigel; Alexander, Jim
  Wydane: (2013)
• Creating customer satisfaction excellence
  od: Mody, Suresh M
  Wydane: (1997)
• Achieving excellence through customer service
  od: Tschohl, John; Franzmeier, Steve
  Wydane: (1997)