Complaint management excellence creating customer loyality through service recovery

समान संसाधन

• Customer care excellence : how to create an effective customer focus
  द्वारा: Cook, Sarah
  प्रकाशित: (2011)
• Complaint is a gift : recovering customer loyality when thing go wrong
  द्वारा: Barlow, Janella; Meller, Claus
  प्रकाशित: (2008)
• Handbook of customer satisfaction and loyality management
  द्वारा: Hill, Nigel; Alexander, Jim
  प्रकाशित: (2013)
• Creating customer satisfaction excellence
  द्वारा: Mody, Suresh M
  प्रकाशित: (1997)
• Achieving excellence through customer service
  द्वारा: Tschohl, John; Franzmeier, Steve
  प्रकाशित: (1997)