Complaint management excellence creating customer loyality through service recovery

Míreanna Comhchosúla

• Customer care excellence : how to create an effective customer focus
  le: Cook, Sarah
  Foilsithe: (2011)
• Complaint is a gift : recovering customer loyality when thing go wrong
  le: Barlow, Janella; Meller, Claus
  Foilsithe: (2008)
• Handbook of customer satisfaction and loyality management
  le: Hill, Nigel; Alexander, Jim
  Foilsithe: (2013)
• Creating customer satisfaction excellence
  le: Mody, Suresh M
  Foilsithe: (1997)
• Achieving excellence through customer service
  le: Tschohl, John; Franzmeier, Steve
  Foilsithe: (1997)