Complaint management excellence creating customer loyality through service recovery

Antzeko izenburuak

• Customer care excellence : how to create an effective customer focus
  nork: Cook, Sarah
  Argitaratua: (2011)
• Complaint is a gift : recovering customer loyality when thing go wrong
  nork: Barlow, Janella; Meller, Claus
  Argitaratua: (2008)
• Handbook of customer satisfaction and loyality management
  nork: Hill, Nigel; Alexander, Jim
  Argitaratua: (2013)
• Creating customer satisfaction excellence
  nork: Mody, Suresh M
  Argitaratua: (1997)
• Achieving excellence through customer service
  nork: Tschohl, John; Franzmeier, Steve
  Argitaratua: (1997)