Complaint management excellence creating customer loyality through service recovery

Lignende værker

• Customer care excellence : how to create an effective customer focus
  af: Cook, Sarah
  Udgivet: (2011)
• Complaint is a gift : recovering customer loyality when thing go wrong
  af: Barlow, Janella; Meller, Claus
  Udgivet: (2008)
• Handbook of customer satisfaction and loyality management
  af: Hill, Nigel; Alexander, Jim
  Udgivet: (2013)
• Creating customer satisfaction excellence
  af: Mody, Suresh M
  Udgivet: (1997)
• Achieving excellence through customer service
  af: Tschohl, John; Franzmeier, Steve
  Udgivet: (1997)