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| LEADER |
00649nam a2200193 4500 |
| 020 |
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|a 658.81CRM COO
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| 100 |
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|a Cook, Sarah
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|a Complaint management excellence creating customer loyality through service recovery
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| 260 |
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|a Kogan Page Inda Pvt Ltd: New Delhi
|c 2012
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|a 192 p
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|a Modern Book Centre
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|a Customer relations management-- CRM
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