APA Citatie

Cook, S. (2012). Complaint management excellence creating customer loyality through service recovery.

Chicago Style citaat

Cook, Sarah. Complaint Management Excellence Creating Customer Loyality Through Service Recovery. Kogan Page Inda Pvt Ltd: New Delhi, 2012.

MLA citatie

Cook, Sarah. Complaint Management Excellence Creating Customer Loyality Through Service Recovery. 2012.

Let op: Deze citaties zijn niet altijd 100% accuraat.