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Services Marketing: Integrating customer focus accross the firm

Bibliographic Details
Main Author: Zeithaml, Valarie A; Bitner, Mary Jo
Format: Printed Book
Published: Tata Mc Graw Hill: New Delhi 2011
Edition:5 edition
Subjects:
Description
Item Description:SC DEVELOPMENT FUND 2012-2013
Physical Description:763 p
ISBN:70530424