Dyfyniad APA

Zeithaml, V. A. B. (2011). Services Marketing: Integrating customer focus accross the firm (5 edition.).

Dyfyniad Arddull Chicago

Zeithaml, Valarie A; Bitner. Services Marketing: Integrating Customer Focus Accross the Firm. 5 edition. Tata Mc Graw Hill: New Delhi, 2011.

Dyfyniad MLA

Zeithaml, Valarie A; Bitner. Services Marketing: Integrating Customer Focus Accross the Firm. 5 edition. 2011.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.