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|a Zeithaml, Valarie A; Bitner, Mary Jo
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|a Services Marketing: Integrating customer focus accross the firm
|c Zeithaml, Valarie A; Bitner, Mary Jo
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| 250 |
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|a 5 edition
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| 260 |
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|a Tata Mc Graw Hill: New Delhi
|c 2011
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| 300 |
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|a 763 p
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|a SC DEVELOPMENT FUND 2011-2012
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|a Modern Book Centre
|b MBC-1792/11 dtd 24/01/2012
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|a Services marketing
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